Live Virtual

This certification verifies the support center director possesses the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, gain senior management support for service improvements, and promote the support center value....Read More >

This certification verifies the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business. Desktop support involves more...Read More >

This certification verifies the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business. Support center managers are...Read More >

This course explains the processes, tools, and techniques used by project managers and project teams for project procurement management. Participants learn how to develop a procurement strategy, identify potential sellers, and whether to acquire goods and services from outside of the project versus...Read More >

This course explains how the project manager and the project team can plan for, execute, and control quality on a project. Participants will learn how the project team ensures that a project is completed at the level of quality required by all stakeholders using hands-on activities led by an...Read More >

In this course, participants will learn the general approaches to cost management as well as the methods that are used to estimate and budget for project costs. Participants will also learn about the interrelationships of various cost control concepts and how to respond to project budget overruns....Read More >