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This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding...Read More >

The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with...Read More >

This course provides guidance on what to do to establish an architecture practice and how to use it in connection with planning the longer-term transformation of the enterprise (strategic architecture) and designing capabilities to support and sustain the transformation. In this course,...Read More >

This course introduces all of the key components and definitions of the TOGAF® framework, including the Architecture Development Method (and its phases, building blocks, and guidelines), The Architecture Repository and tools, techniques, and Reference Models for applying the fundamentals of...Read More >

This course provides foundational level knowledge on security, compliance, and identity concepts and related cloud-based Microsoft solutions. Participants will familiarize themselves with the fundamentals of security, compliance, and identity across cloud-based and related Microsoft services. The...Read More >

This course provides the foundation to the Best Practices in Business Analysis course. This course is taught by an experienced and certified business analyst and is designed for those who are responsible for managing requirements and identifying business needs in their organization. Participants...Read More >