HDI Support Center Team Lead Certification

This certification verifies that support professionals in a team lead or supervisor role possess the fundamental management and leadership skills necessary to provide operational support to the organization and the coaching skills to promote staff development. Support center team leads serve as the...Read More >

HDI Desktop Support Technician Certification

Desktop Support Technicians are trusted support advisors and advocates that focus on providing efficient and effective resolutions to customers as it relates to service requests, incidents, and problems escalated by the service desk and the business. This course focuses on enhancing the image of...Read More >

HDI Support Center Analyst Certification

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures participants understand service management processes and best practices, while providing a competitive edge for career...Read More >

HDI Customer Service Representative Certification

This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding...Read More >

HDI Technical Support Professional

The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with...Read More >

TOGAF® for Practitioners Level 2

This course provides guidance on what to do to establish an architecture practice and how to use it in connection with planning the longer-term transformation of the enterprise (strategic architecture) and designing capabilities to support and sustain the transformation. In this course,...Read More >