Solarity

a HealthTech Solutions Company

Login  |  Create Account
  • Services
    • Overview
    • Remote Employee Management Support
    • Professional Services
      • Broadband Consulting
      • Project, Program, & Portfolio Management
      • Strategic Planning
      • Solutions for Local Government
      • Organizational Change Management
      • Business Analysis
      • Professional Facilitation
      • Microsoft Project
    • Training
  • Training
    • Course Search
    • Featured Classes
    • Webinars
    • Project Management Courses
      • How to become PMP-certified
    • Business Analysis Courses
    • Change Management Courses
    • IT Training Courses
    • Commonwealth of Kentucky Training Portal
    • Learning Management System
  • Insights
    • Articles/Blog
    • Webinars
    • Case Studies
  • About Us
    • Overview
    • Testimonials
    • Our Partners
    • Certifications
    • Privacy Policy
  • Contact
    • I need help
    • Commonwealth of Kentucky Training Portal
  • Login
  • Create Account
Search Courses
Close
Print Friendly, PDF & Email
cart0

HDI Technical Support Professional

9-071

Interested in this course?
FC:||| YTID:385

Description

The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or with other departments to resolve issues related to the organization’s products and/or the IT infrastructure that enables the business. For all members of the support chain, this certification ensures professionals are equipped to provide superior technical support. This course focuses on customer service and service management best practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge management, problem management, improving teamwork, and stress management.

For more information or to request a custom class for your company:

Contact Us

Details

Length

2 Days

PDU

14

Delivery Method

In Person | Live Virtual

Objectives

  • Customer service best practices;
  • Communications skills;
  • Service management best practices and terms;
  • Importance of being responsive to incident escalation and the need to log information properly;
  • Purpose and value of quality assurance monitoring;
  • Metrics used to monitor performance of the team, the individual, and how success is determined;
  • Knowledge management best practices;
  • How to improve problem solving and problem management; and
  • How to improve teamwork and relationships.
  • Twitter
  • Facebook
  • LinkedIn
SOLARITY: a HealthTech Solutions Company

888-272-4494
info@solarity.com

104 Progress Drive
Frankfort, KY 40601

HealthTechSolutions.com

PMP, CAPM, PMBOK, PMI, ACP, RMP, REP, and REP logo are registered marks of the Project Management Institute, Inc.

Copyright © 2023 HealthTech Solutions, LLC