In Person

This course provides an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Operation (SO) environment and require a deeper understanding of the...Read More >

This course provides you with an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Strategy (SS) environment and require a deeper understanding of...Read More >

This course immerses participants in the improvement efforts and outcomes with Service Strategy, Design, Transition, and Operations. Successful implementation of Continual Service Improvement (CSI) best practices enables IT departments to create and maintain value for customers through better...Read More >

This course provides an intense and focused exploration of the new and updated topics in ITIL ® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the...Read More >

This course introduces the lifecycle of managing IT services to deliver on business expectations as well as an engaging, case study‐based approach to learning the core disciplines of the ITIL best practice. This course positions participants to successfully complete the associated exam, required...Read More >

The pace and complexity of change in the workplace continues to increase dramatically. This course is designed for those who are responsible for implementing change or helping to implement change. Participants will learn a solid understanding of the fundamentals of organizational change management...Read More >