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ITIL Life Cycle Service Strategy

9-010

Interested in this course?
FC:||| YTID:356

Description

This course provides you with an intense and focused exploration of the new and updated topics in ITILĀ® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Strategy (SS) environment and require a deeper understanding of the underlying concepts, processes, and activities involved, associated management responsibilities, and how they may be used to enhance overall service strategy quality and service provision.

For more information or to request a custom class for your company:

Contact Us

Details

Length

5 Days

PDU

35

Delivery Method

In Person | Live Virtual

Objectives

  • Define service and market spaces;
  • Learn basic service principles;
  • Learn managerial and supervisory aspects of SS processes (Financial Management, Demand Management, Service Portfolio Management);
  • Learn how to organize Service Strategy; and
  • Explore technology and implementation.
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