This course provides an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the underlying concepts, processes, and activities involved, associated management responsibilities, and how they may be used to enhance service design.
- Learn Service Design principles and processes;
- Learn how to organize Service Design; and
- Explore technology and implementation.