This course provides an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Operation (SO) environment and require a deeper understanding of the underlying concepts, processes/functions, and activities involved, management responsibilities, and how they may be used to enhance overall service operation quality and service provision.
- Learn Service Operation principles and processes;
- Learn how to organize Service Operations;
- Explore technology and implementation; and
- Learn how to implement and improve Service Operation.