Information Technology

This course introduces participants to the big data capabilities of Google Cloud Platform. Through a combination of presentations, demos, and hands-on labs, participants get an overview of the Google Cloud platform and a detailed view of the data processing and machine learning capabilities. This...Read More >

In this course, participants learn about cloud-based big data solutions such as Amazon Elastic MapReduce (EMR), Amazon Redshift, Amazon Kinesis, and the rest of the AWS big data platform. Participants learn how to use Amazon EMR to process data using the broad ecosystem of Apache Hadoop tools like...Read More >

This course teaches participants how to implement self-service Business Intelligence (BI) and Big Data analysis solutions using the Microsoft data platform. The course discusses the rationale for self-service BI and describes how to use Microsoft SQL Server Reporting Services, Microsoft Excel,...Read More >

This certification verifies that support professionals in a team lead or supervisor role possess the fundamental management and leadership skills necessary to provide operational support to the organization and the coaching skills to promote staff development. Support center team leads serve as the...Read More >

Desktop Support Technicians are trusted support advisors and advocates that focus on providing efficient and effective resolutions to customers as it relates to service requests, incidents, and problems escalated by the service desk and the business. This course focuses on enhancing the image of...Read More >

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures participants understand service management processes and best practices, while providing a competitive edge for career...Read More >