Information Technology

This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding...Read More >

The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with...Read More >

This course provides guidance on what to do to establish an architecture practice and how to use it in connection with planning the longer-term transformation of the enterprise (strategic architecture) and designing capabilities to support and sustain the transformation. In this course,...Read More >

This course introduces all of the key components and definitions of the TOGAF® framework, including the Architecture Development Method (and its phases, building blocks, and guidelines), The Architecture Repository and tools, techniques, and Reference Models for applying the fundamentals of...Read More >

This certification verifies the support center director possesses the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, gain senior management support for service improvements, and promote the support center value....Read More >

This certification verifies the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business. Desktop support involves more...Read More >