All ITSM training and educational consultants are accredited by ITIL AXELOS, as supported by the Information Technology Service Management Forum (itSMF). Our trainers also have extensive backgrounds as IT Service Management practitioners. Training will focus on concepts and topics related to ITSM in line with the current ITIL Life Cycle Suite with the ultimate goal of certification.
- Introduction to IT Service Management;
- Learn Service Level Management and Capacity Management;
- Learn Financial Management for IT Services and Availability Management;
- Learn IT Service Continuity Management and Configuration Management;
- Learn Change Management and Release Management;
- Learn Incident Management and Service Desk; and
- Learn Problem Management and Security Management.