This course provides students with techniques to examine how things are currently being done and create solution options that improve business processes. It provides business analysts a tool for understanding core business processes so they can provide alternative solutions that meet key business needs and consider IT impacts. Management can then evaluate each alternative for its potential return on investment. Analyzing business processes may result in changes to software, policies, procedures, organizational structure, personnel, and more. This course teaches a proven approach which gives business analysts the confidence and credibility to recommend the right solution to address a business problem or opportunity.
- Practice a Framework for Process Improvement
- Initiate a process analysis effort with clear objectives and an agreed-upon goal.
- Identify and define complex business process steps using various modeling techniques such as ANSI, Swim Lane, Business Process Diagrams, UML, SIPOC, and Value Stream Maps
- Evaluate and prioritize potential improvements
- Identify the most important business component: Essential Processes
- Decompose complex processes into lower level tasks and sub-processes using a decomposition diagram.
- Identify changes, detail the impacts of each change, and develop a transition plan and backlog.
- Evaluate solution effectiveness
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