Administering Packaged Contact Center Enterprise (APCCE) is a course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components. APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco deployed Packaged Contact Center Enterprise environment.
Your Price: $6,996.00
Day & Time
- Working knowledge of Contact Center Operations
Materials supplied by The Solarity Group.
Who should take this course
Anyone responsible for the day-to-day management and administration of a packaged Cisco Packaged Contact Center Enterprise environment.
After successfully completing this class, students will be able to perform the tasks associated with the adds, moves, and changes and reporting within the contact center, and in addition, take a complex business case from concept through call flow to a working deployment.