IT Service Management

This course consists of a combination of interactive instructor lectures followed by practical lab exercises and gives participants the opportunity to explore the Avaya Aura® Call Center Elite features and components. Using theory, demonstrations, and lab exercises, participants will come away...Read More >

This course is designed for personnel responsible for administering and managing Avaya Aura® Contact Center Administration. In this course, participants learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center...Read More >

All ITSM training and educational consultants are accredited by ITIL AXELOS, as supported by the Information Technology Service Management Forum (itSMF). Our trainers also have extensive backgrounds as IT Service Management practitioners. Training will focus on concepts and topics related to ITSM...Read More >