a HealthTech Solutions Company
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139 Courses:
HDI Desktop Support Manager Certification
This certification verifies the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business. Desktop support involves more...
Delivery Method: In Person or Live Virtual
HDI Desktop Support Technician Certification
Desktop Support Technicians are trusted support advisors and advocates that focus on providing efficient and effective resolutions to customers as it relates to service requests, incidents, and problems escalated by the service desk and the business. This course focuses on enhancing the image of...
Delivery Method: In Person or Live Virtual
HDI Support Center Analyst Certification
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures participants understand service management processes and best practices, while providing a competitive edge for career...
Delivery Method: In Person or Live Virtual
HDI Support Center Director Certification
This certification verifies the support center director possesses the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, gain senior management support for service improvements, and promote the support center value....
Delivery Method: In Person or Live Virtual
HDI Support Center Manager Certification
This certification verifies the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business. Support center managers are...
Delivery Method: In Person or Live Virtual
HDI Support Center Team Lead Certification
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental management and leadership skills necessary to provide operational support to the organization and the coaching skills to promote staff development. Support center team leads serve as the...
Delivery Method: In Person or Live Virtual