139 Courses:
This course introduces the methodologies and practices of Agile development and explains the key concepts and principles that form the foundation of Agile project management. This interactive, hands-on course builds on the awareness of common terminology, Agile best practices, and exercises to...
Delivery Method: In Person or Live Virtual
Have you ever been stuck? What can you do when there is a messy situation and you are not sure how to tackle it? This course provides an innovative approach to break mental boundaries and overcome problems called Design Thinking. This course allows participants to work together to come up with...
Delivery Method: In Person or Live Virtual
This course introduces the lifecycle of managing IT services to deliver on business expectations as well as an engaging, case study‐based approach to learning the core disciplines of the ITIL best practice. This course positions participants to successfully complete the associated exam, required...
Delivery Method: In Person or Live Virtual
This course immerses participants in the improvement efforts and outcomes with Service Strategy, Design, Transition, and Operations. Successful implementation of Continual Service Improvement (CSI) best practices enables IT departments to create and maintain value for customers through better...
Delivery Method: In Person or Live Virtual
This course provides an intense and focused exploration of the new and updated topics in ITIL ® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the...
Delivery Method: In Person or Live Virtual
This course provides an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Operation (SO) environment and require a deeper understanding of the...
Delivery Method: In Person or Live Virtual