5 Courses:

  • ITIL Foundation

    This course introduces the lifecycle of managing IT services to deliver on business expectations. As well as an engaging, case‐study‐based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam,...

    Delivery Method: In Person or Online

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  • ITIL Lifecycle Continual Service Improvement (CSI)

    This 3‐day course immerses students in the improvement efforts and outcomes with Service Strategy, Design, Transition and Operations. Successful implementation of CSI best practices enables IT departments to create and maintain value for customers through better design, introduction and operation...

    Delivery Method: In Person or Online

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  • ITIL Lifecycle Service Design (SD)

    This course provides you with an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of...

    Delivery Method: In Person or Online

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  • ITIL Lifecycle Service Operation (SO)

    This course provides an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Operation (SO) environment and require a deeper understanding of the...

    Delivery Method: In Person or Online

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  • ITIL Lifecycle Service Transition (ST)

    This course provides an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Transition (ST) environment and require a deeper understanding of the...

    Delivery Method: In Person or Online

    Details