a HealthTech Solutions Company
IT Service ManagementIT Service Management
3 Courses:
Avaya Aura® Contact Center Administration
This course is designed for personnel responsible for administering and managing Avaya Aura® Contact Center Administration. In this course, participants learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center...
Delivery Method: Live Virtual
Implementing Avaya Aura® Call Center Elite
This course consists of a combination of interactive instructor lectures followed by practical lab exercises and gives participants the opportunity to explore the Avaya Aura® Call Center Elite features and components. Using theory, demonstrations, and lab exercises, participants will come away...
Delivery Method: Live Virtual
Information Technology Service Management (ITSM) Certification
All ITSM training and educational consultants are accredited by ITIL AXELOS, as supported by the Information Technology Service Management Forum (itSMF). Our trainers also have extensive backgrounds as IT Service Management practitioners. Training will focus on concepts and topics related to ITSM...
Delivery Method: In Person or Live Virtual