43 Courses:

  • Administering Cisco Unified Communications Manager and Unity Connection

    Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function,...

    Delivery Method: In Person or Online

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  • Administering Cisco Unified Intelligence Center

    Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. CUIC is a comprehensive, end-to-end...

    Delivery Method: In Person or Online

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  • Administering Packaged Contact Center Enterprise (APCCE)

    Administering Packaged Contact Center Enterprise (APCCE) is a course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components. APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco deployed...

    Delivery Method: In Person or Online

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  • Administering Unified Contact Center Enterprise Part 1

    Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. AUCCE Part 1 course gives the learner an...

    Delivery Method: In Person or Online

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  • Administering Unified Contact Center Enterprise Part 2

    Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5-day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an...

    Delivery Method: In Person or Online

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  • Advanced Administration of UC Manager and Features

    Advanced Administration for Unified Communications Manager and Features 9.x (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and...

    Delivery Method: In Person or Online

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